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Customer Service

Privacy and Security Policy
Respecting your privacy
At A Basket Full we know that providing personal information is an act of trust which we take seriously. We recognize that your privacy is very important to you and that you must  control your personal information. The following policy will govern how we handle your personal information and safeguard your privacy.
How we use the information we collect
When you visit our site, there are details we require from you to be able to provide our services. We need to know your name and email address. We also need to know your billing address and telephone number.
We gather this information to allow us to process your order. The relevant information is then used to maximize the effectiveness of our services, and to increase the speed with which transactions are conducted.

We will not use or disclose any information about you without your consent, or access your communications on our websites, unless:
Required by law
We believe it necessary to provide you with a service which you have requested.
To protect the rights or property of A Basket Full

By ordering online and confirming your acceptance of our terms and conditions, you declare that you are the person named on the credit card and have permission to use it. If we believe an order is fraudulent, we may release your details to the appropriate authorities.
A Basket Full recognizes the trust you place in us when you give us personal information. In order to deliver the service you have requested we may sometimes share your personal information with a service partner (such as our couriers). We will not give any of your personal information to advertisers or any other organisation without your express consent.
Storage & security of your personal information
A Basket Full will endeavour to take all reasonable steps to keep secure any information which we hold about you, and to keep this information accurate and up to date. Your information is stored on secure servers that are protected in controlled facilities.
In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by A Basket Full. However, A Basket Full will not be held responsible for events arising from unauthorised access to your personal information. Please notify us immediately if there is any unauthorised use of your details by any other Internet user or any other breach of security.
Credit card details are not collected by our site, instead, they are handled entirely within the secure site of our bank which accepts payments over 128-bit SSL encryption.
Links to other websites
A Basket Full does not provide links to other websites.
What to do if you have a problem or question
If A Basket Full becomes aware of any concerns or problems with our site, we will respond promptly and work to address these concerns. If you have any queries relating to our privacy policy, or you have a problem or complaint, please contact us at info@abasketfull.com.au.
Alterations to policy
Periodically, our policies will be reviewed and may be revised. A Basket Full reserves the right to change its privacy policy at any time and notify you by posting an updated version of the policy on its website.
Privacy of children
It is important that any information provided or purchases made by children have the consent of parents or guardians.
Your consent
By submitting your information you consent to the use of that information as set out in this policy. We welcome your views about our web site and privacy policy. If you would like to contact us with any queries or comments please send an email to: info@abasketfull.com.au

 

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